Dunwoody strives to leave all of our customers happy and compliant with the latest Building Control regulations. Our Building Control surveyors are experienced in both residential and commercial building projects, and have worked with some of the biggest brands in the UK. When working with Dunwoody, you’ll find that our surveyors can easily fit into your team as an extension, helping you to be compliant in the latest building regulations while ensuring that you’re always kept in the loop.
Our members are not only hardworking - but we are easy to get in touch with.
If you’re looking to get in touch with us to discuss an upcoming project, or a project we are already working on - use the form on this page and we’ll get back to you as soon as possible.
Get In Touch
Have you any problem, please contact us via message
Address
The Comer Business
Centre
Room 328 2nd floor North London Business Park
Oakliegh Road South
N11 1GN
Phone
Complaints Procedure
Worked with us and feel like we didn’t quite get it right? We strive to leave all of our clients happy, so we’d love to try and fix this with you.
We take complaints seriously and they will be treated in a positive manner. We will ensure your complaints are used as a training mechanism to improve the services we provide to our clients.
Here is our procedure, so you know what to expect:
Dunwoody’s Client Liaison Manager will guide you through our three stage complaints process, ensuring you’re kept up to date at every stage.
Our policies are reviewed every twelve months by the Management team so improvements can be identified. From these improvements, we put in policies to improve the service we provide to clients. We take pride in being one of the UK’s most professional and considerate building control companies, and our relationship with our clients is important.
When lodging a complaint with the Dunwoody team, it will be handled in three stages.
Stage One
Where a client wishes to lodge a complaint about any aspect of the service they have received from Dunwoody we ask that you first contact the project manager dealing with your project.
Please make this contact in either writing or by telephone where the project manager will endeavour to resolve the complaint by:
- Immediately over the telephone
- By arranging to visit the client within three working days
Should the project manager be temporarily unavailable to handle the issue, a director or the Client Liaison Manager from the company will write to the client within two working days to resolve the issue and to inform the client of the date and time when they can expect the project manager to provide them with a personal response. However, this response will be within two weeks.
We trust that in the majority of cases, by liaising with the project manager the issue will be resolved. If for any reason the client is displeased with the result of the response, they may progress their complaint to the second stage of our procedure.
Stage Two
Our Client Liaison Manager or a Director of the Company will then investigate the complaint and will:
- Make contact with the client within five working days to discuss the complaint in detail
- Liaise with the Surveyor or project manager assigned/managing the project
- Respond in writing to the client within seven days with details from their investigation.
Stage Three
Should the complainant remain displeased with the outcome of our process, they have the right to appeal the decision by forwarding their complaint to the Construction Industry Council. 26 Store Street, London WC1E 7BT.
Should You Wish To Make A Complaint?
Please fill out the complaints form below and a member of our team will get back to you.
Be as detailed as possible with your information so that we can give you an accurate response as soon as possible.
